Virginia Hospital Center Arlington Health System

  • Patient Access Center Representative

    Job Locations US-VA-ARLINGTON
    Position Type
    PRN (as needed)
  • Overview

    VHCPG Logo

    Purpose and Scope:

    Answer incoming calls from patients and their families to answer inquiries and questions, schedule appointments, triage telephone calls to the appropriate clinical staff, handle complaints, troubleshoot problems and provide information.


    Education: Associates degree and/or Bachelor's degree preferred. Preferably in business administration or related field.

    Experience: At least 1 years of experience in the medical call center field preferred.

    • Proficient with an electronic medical record. Experience with eClinicalworks a plus.
    • Required language proficiency
    • Knowledge of exceptional patient experience principles and practices
    • Knowledge of call center telephony and technology
    • Experience in customer service environment
    • Good data entry and typing skills
    • Knowledge of administration and clerical processes
    • Clear understanding of ambulatory practices.
    • Spanish proficiency preferred
    • Exceptional patient services skills
    • Excellent communication skills


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